Most issues suitable for Physio, SLP or OT are suitable for online consultation. If we feel that we can not serve you as well as an in-person therapy could, we will tell you and refund your appointment. As well, we will let you know where you can go to get help. If you are unsure whether your goals are suitable for a consultation or not, send us an email. We even offer a 15-min complimentaryappointment.

Yes! The majority of extended health benefits plans such as SunLife, Pacific Blue Cross, Great West Life and Manulife, cover our services. If you have any specific questions about your coverage, feel free to call your provider to ask. We are unable to determine your extent of coverage. Coverage is on a case-by-case basis and depends on the provider that you have and the policy with them.

Yes! Some goals and issues can benefit from hands on treatment and we will explain that to you if neccesary. We have a vast network of therapists that we refer to across Canada!

This has become quite simple with technology advancements. We use a variety of app services that best suit your needs to build exercise programs with instructions, videos and images attached. We will instruct you over teleconference and watch your technique the first time you do the exercises then you can cross reference with the program we provide you.

This is what the research says: - Russell T. (2011) showed how tele-rehabilitation produced physical and functional results that were comparable or better than those achieved through face-to-face therapy along with a high level of patient satisfaction following knee replacement surgery. This success was found despite the participants having a very low level of computer skill. - Cottrell M.A. (2018) found that the diagnostic accuracy of a tele-rehab assessment is not inferior to face-to-face reliability studies when examining the lumbar spine, knee and shoulder. In addition, tele-rehab technology provides an adequate suite of tools to enable most aspects of the Physio assessment to be conducted. Please let us know if you want full citations or more research.

We always have time for your questions and concerns after the appointment. We will continue to work with you after the appointment through phone, email or text communication. We will request a follow-up appointment if further assessment or significant exercise program changes are needed.

At InReach Physio, we can personalize your consultation to the equipment (CPU, Mac, Tablet, Phone) and bandwidth that you have. We have multiple options and will work together until any technological issues are resolved. A webcam and computer with a microphone is best.

We appolgise that this may seem confusing. For the most part, they are all the same. The prefix “tele” literally means “at” or “from a distance”. Telehealth is the umbrella term and "used to describe the use of electronic communication technologies to support clinical healthcare". Telerehab is the umbrella term that includes Physio, OT and SLP. More recently, the terms "online" and "virtual" have become popular.